Contact
Contact Information
Effective Date: May 12, 2026
At Soxven, we prioritize accessible customer care and absolute business transparency. If you have any inquiries regarding our premium products, order tracking statuses, payment questions, or return requests, please connect with our centralized support desk using the verified channels detailed below.
1. Primary Customer Support Node
- Customer Service Email: support@soxven.shop
- We pledge to respond to all digital inquiries within 24 business hours (excluding local weekends and public holidays). For expedited processing, please include your unique order number directly in the email subject line.
- Official Telephone Line: +61 494 016310
2. Statutory Corporate Entity & Identity
This website is wholly owned, managed, and operated by the legal entity legally registered with the Australian Securities and Investments Commission (ASIC):
- Legal Company Name: YUN PLASTER PTY LTD
- Australian Company Number (ACN): 697 275 353
- Date of Incorporation: April 19, 2026
3. Physical Operations & Mailing Location
You are welcome to establish formal correspondence or forward mail inquiries to our global corporate headquarters:
- Registered Business Address: 284 Pakington St, Newtown, VIC 3220, Australia
- Operational Working Hours: Monday through Friday, 9:00 AM – 5:00 PM (AEST - Australian Eastern Standard Time).
4. Core E-Commerce Operating Conditions
- Primary Currency: All transactions are executed in United States Dollars (USD).
- Shipping Framework: Standard delivery to Singapore is provided with Free Shipping.
- Return Framework: We offer a 30-Day Free Return Policy with guaranteed 10-day refund processing.