Return and refund policy

Return & Refund Policy

At Soxven (operated under the strict corporate compliance of YUN PLASTER PTY LTD), user satisfaction and absolute legal clarity are our core operating values. This Return & Refund Policy provides explicit details regarding your rights, return eligibility, and financial processing timeframes for cross-border transactions.

1. 30-Day  Free Return Guarantee

We provide a comprehensive 30-day free return policy. This guarantees that you have exactly 30 calendar days from the official tracking delivery date logged by the carrier service to request a return. Furthermore, Soxven covers  of the return shipping costs—we will provide you with a prepaid return shipping label via email upon approval, ensuring zero out-of-pocket expenses for our customers. Return requests initiated after 30 calendar days have elapsed will be automatically declined.

2. Strict Return Eligibility & Hygiene Criteria

Due to strict international health, sanitary, and hygiene regulations governing apparel and footwear accessories, returned socks must adhere to the following mandatory compliance baseline:

  • The socks must be completely unworn, unwashed, unaltered, and entirely unused.
  • All products must be returned inside their original, unaltered product packaging, with all brand inserts, stickers, labels, and adhesive seals 100% intact.
  • Socks that show signs of being tried on, stretched out, soiled, stained, or contaminated with external smells (such as perfumes, body sprays, cigarette smoke, or laundry detergents) will be deemed ineligible and rejected.
  • You must provide an authentic receipt, digital invoice, or unique order confirmation number issued directly by Soxven.

3. Step-by-Step Return Authorization Process

  1. Initiate the Claim: Contact our centralized support desk by emailing support@soxven.shop. State your full name, unique order number, and the specific item variants you seek to return, accompanied by a brief explanation.
  2. Prepaid Label Issuance: Our service team will evaluate your return request within 2 business days. Upon verification, we will email you a formal Return Merchandise Authorization (RMA) confirmation alongside a prepaid return shipping label.
  3. Packaging and Shipment: Securely package the authorized eligible items, affix our prepaid shipping label onto the exterior of your parcel, and hand it over to the designated local postal carrier.

4. Guaranteed 10-Day Refund Processing Window

  • Warehouse Inspection Phase: Once your return shipment is received at our designated fulfillment facility, our team will conduct a thorough physical inspection within 3 business days to verify compliance with our sanitary eligibility criteria.
  • Approval Notification: We will instantly issue an email notification informing you whether your returned product has been officially approved or rejected.
  • 10-Day Financial Remittance: If approved, your refund will be immediately authorized. Soxven guarantees that your refund will be processed and initiated back to your original payment method within 10 business days from the day of inspection approval. Please note that individual banking networks and credit card companies may require an additional few days to post the credit to your statement.

5. Damaged, Defective, or Incorrect Deliveries

Please inspect your package thoroughly upon arrival. If you uncover a clear manufacturing tear, physical defect, or find that the wrong product variant was delivered, notify us within 48 hours at support@soxven.shop. Please include your order details and clear photographic evidence of the issue. We will prioritize your claim and arrange an immediate replacement shipment or full refund at zero additional cost to you.

6. Completely Exempt and Non-Refundable Items

The following item categories are strictly exempt from returns, exchanges, or financial refunds:

  • Digital gift cards or promotional vouchers.
  • Products bought during explicit, end-of-season warehouse clearance "Final Sale" markdown promotions.

7. Corporate Governance Information

Please do not send physical packages back to our corporate registration office or the manufacturer without obtaining a prior RMA confirmation and prepaid label. For policy inquiries, please connect with us:

E-Commerce Brand: Soxven
Corporate Entity: YUN PLASTER PTY LTD
ACN: 697 275 353
Registered Location: 284 Pakington St, Newtown, VIC 3220, Australia
Contact Link: support@soxven.shop