Shipping policy

Shipping & Delivery Policy

Thank you for shopping at Soxven (operated by YUN PLASTER PTY LTD). We are fully committed to providing transparent, efficient, and highly compliant logistics services to our international consumers. Below are the precise terms, operational protocols, and verified timelines that govern the shipping and delivery of your orders.

1. Target Market & Absolute Free Shipping

Our e-commerce operations specialize in serving consumers throughout Singapore. To ensure complete pricing transparency and remain in strict alignment with international consumer trust standards, we offer  Free Standard Shipping on all orders dispatched to Singapore. There are no minimum purchase requirements, hidden fuel surcharges, or surprise handling fees added during the checkout phase.

2. Legal Currency Mandate

Please be advised that all financial transactions, shipping pricing structures, item adjustments, and invoices on www.soxven.shop are processed exclusively in United States Dollars (USD). Any localized currency representations shown on site are for absolute convenience only, and final card debits will be completed in USD.

3. Strict Handling & Processing Timelines

  • Order Handling Time: 1 to 3 business days (Monday to Friday). During this period, our logistics team conducts inventory verification, comprehensive product quality control, secure parcel packing, and international carrier routing manifest generation.
  • Order Cut-Off Time: 5:00 PM (AEST - Australian Eastern Standard Time), Monday through Friday. Orders finalized after 5:00 PM will immediately begin processing on the subsequent business day. Orders are not processed, packed, or dispatched over local weekends or official public holidays.

4. Verified Transit & Delivery Windows

  • Estimated Transit Time: 7 to 13 business days (Monday to Friday) from the moment the parcel departs our fulfillment facility to your designated Singapore address.
  • Total Estimated Delivery Timeframe: Combining our standard handling window and shipping transit times, your order will typically arrive within 8 to 16 business days.

Please note that transit durations are estimates provided directly by our logistics carriers. While we make every possible operational effort to ensure your package arrives within this window, external disruptions may occasionally cause slight delays.

5. Real-Time Order Tracking Protocols

Immediately after your parcel is handed over to our international courier partners, an automated shipping confirmation email will be dispatched to your registered email address from support@soxven.shop. This correspondence will provide an authentic tracking number and a live hyperlink allowing you to monitor your delivery's physical progress. Please allow 24 to 48 hours for the carrier's digital database to reflect the initial tracking updates.

6. Address Correction Policy & Consumer Responsibilities

It is the customer's sole responsibility to ensure that the complete shipping address, postal code, and telephone contact node are input with absolute accuracy during checkout. If you discover an error, you must notify our care team at support@soxven.shop within 12 hours of order placement. Once an order has physically departed our facility, it cannot be rerouted, modified, or intercepted. Soxven and YUN PLASTER PTY LTD cannot be held legally or financially liable for lost or misdelivered packages due to incorrect user data entry.

7. Parcels Damaged or Missing in Transit

If your package arrives with visible physical damage or structural opening, or if items are found to be missing upon unboxing, please document the physical condition immediately via clear high-resolution photographs or video footage. Contact our support desk within 48 hours of carrier delivery at support@soxven.shop so we can immediately launch an internal inquiry and expedite an insurance replacement or credit resolution.

8. Force Majeure & Delivery Exceptions

Neither Soxven nor YUN PLASTER PTY LTD shall be held liable for delivery failures, delays, or parcel losses stemming from circumstances entirely beyond our reasonable control. These include, but are not limited to: severe weather events, natural disasters, customs inspection delays, postal service strikes, civil disruptions, or global health emergencies.

9. Corporate Contact & Logistics Governance Address

For any questions regarding our shipping operations or tracking assistance, please reach out to our corporate headquarters:

Brand Identity: Soxven
Corporate Entity: YUN PLASTER PTY LTD
ACN: 697 275 353
Registered Address: 284 Pakington St, Newtown, VIC 3220, Australia
Support Email: support@soxven.shop
Contact Phone: +61 494 016310